Returns, Withdrawal & Defect Policy

BMB Rheinland GmbH — Liefergasse 4, 40213 Düsseldorf, Germany · HRB 79280 Düsseldorf · VAT DE815817313 · Authorised distribution partner of TROTEC GmbH

Version: June 2026

1. Two customer groups

BMB Rheinland GmbH supplies both consumers within the meaning of Section 13 BGB and entrepreneurs within the meaning of Section 14 BGB (legal entities under public law, special funds under public law, authorities, public institutions and other commercial or professional buyers).

Consumers have, in addition to their statutory rights in the event of defects, a statutory 14-day right of withdrawal for distance contracts. The full conditions, consequences, the model withdrawal form, the value-compensation rule (Wertersatz) for goods used beyond testing, and the hygiene exclusion for opened or installed filters are set out in our Cancellation Policy (Widerrufsbelehrung).

Entrepreneurs are subject to the B2B provisions set out in Sections 2 to 11 below; the consumer right of withdrawal does not apply to them.

2. No voluntary right of return for non-defective goods (entrepreneurs only)

For entrepreneurs within the meaning of Section 14 BGB, BMB Rheinland GmbH does not grant a voluntary right of return, cancellation or refund for non-defective goods, unless expressly agreed otherwise in writing. This applies in particular to customer-initiated cancellations, configuration changes, special orders and pallet or container shipments. Any exceptional return of non-defective goods requires prior written agreement and may be subject to a restocking and processing fee and to the return-shipping costs being borne by the entrepreneur. This Section 2 does not affect the statutory right of withdrawal of consumers under Section 1 above.

3. Statutory and contractual defect rights

Any statutory or contractually agreed rights of the Customer in case of verified defects remain unaffected. The Customer's rights in the event of defects are governed by the applicable statutory provisions and by Sections 6 and 7 of our General Terms and Conditions. In the event of a defect, the right to choose between repair and replacement rests with BMB Rheinland GmbH for entrepreneurs, and with the consumer for consumers, in each case in accordance with the applicable statutory provisions.

4. Inspection and notice of defects (entrepreneurs, Section 377 HGB)

Entrepreneurs are obliged to inspect the goods without undue delay after delivery and to notify BMB Rheinland GmbH in writing or in text form, without undue delay, of any visible defects, incorrect deliveries or quantity deviations. Hidden defects must be notified without undue delay after discovery. If the entrepreneur fails to give timely notice, the goods shall be deemed approved in accordance with Section 377 HGB. This inspection-and-notice duty does not apply to consumers.

5. Transport damage

Externally visible transport damage should, where possible, be documented immediately upon delivery with the carrier (notation on the delivery slip, photographs of packaging and contents) and notified to BMB Rheinland GmbH in writing or in text form without undue delay. For entrepreneurs, documentation with the carrier does not replace the defect notice to BMB Rheinland GmbH.

6. Replacement delivery — configuration

In the context of a replacement delivery, BMB Rheinland GmbH shall as a rule supply an equivalent unit of the same TROTEC TAC model. If the identical model is not available, the replacement may, with the Customer's consent or where reasonable for the Customer, be made by a technically equivalent or higher-specification model from the TROTEC TAC range; no additional charge applies in such case. Any substitution will be documented on the delivery note.

7. Manufacturer warranty of TROTEC GmbH

Where a manufacturer warranty of TROTEC GmbH is provided for the supplied products, such warranty is an additional warranty of the manufacturer. It does not limit any statutory or contractual defect rights of the Customer against BMB Rheinland GmbH to the extent such rights are mandatory or have not been validly limited. Upon request, BMB Rheinland GmbH coordinates the technical inspection, service handling and replacement-part or filter supply with TROTEC GmbH.

8. Filters and consumables — hygiene exclusion

HEPA H14 filters and consumables are delivered sealed. For reasons of health protection and hygiene, the consumer right of withdrawal is excluded for such sealed goods once the seal has been removed or the filter has been installed (Section 312g para. 2 no. 3 BGB). To the extent legally permissible, defect rights are furthermore excluded for damage caused by improper handling, unauthorised modifications, non-compliance with the operating manual, normal wear and tear (in particular filter end-of-life, marks from heavy mobile use), or use outside the specified operating envelope of the product.

9. Procedure

  1. The Customer sends the notice (withdrawal or defect), stating the order number, a short description and, for defects, meaningful photographs, to commercial@bmbrheinlandgmbh.com.
  2. BMB Rheinland GmbH confirms receipt within two business days and informs the Customer of the next steps.
  3. For acknowledged hardware defects, BMB Rheinland GmbH organises the collection of the affected goods at its own cost. For consumer withdrawals, return shipping is governed by the Cancellation Policy.
  4. Replacement delivery is made in accordance with Section 6 above.

10. Direct contact with the manufacturer

The Customer is entitled to assert manufacturer-warranty claims directly against TROTEC GmbH:

TROTEC GmbH, Grebbener Straße 7, 52525 Heinsberg, Germany · Telephone +49 2452 962-400 · E-Mail info@trotec.de · Web www.trotec.com

11. Precedence

For consumers, the Cancellation Policy (Widerrufsbelehrung) and mandatory statutory consumer-protection law take precedence over any conflicting provision of this policy. For entrepreneurs, this policy is contractually subordinate to the General Terms and Conditions; in the event of any conflict, the General Terms and Conditions and the applicable mandatory provisions of German law shall prevail.