Refund and Defect Policy

BMB Rheinland GmbH — Liefergasse 4, 40213 Düsseldorf, Germany · HRB 79280 Düsseldorf · VAT DE815817313 · Authorised distribution partner of TROTEC GmbH

Version: May 2026

1. Exclusive B2B model

BMB Rheinland GmbH is an authorised distribution partner of TROTEC GmbH and supplies exclusively entrepreneurs within the meaning of Section 14 BGB, legal entities under public law, special funds under public law, authorities, public institutions and other commercial or professional buyers. Contracts with consumers within the meaning of Section 13 BGB are not intended. The consumer-protection provisions of Sections 474 ff. BGB and the consumer right of withdrawal under Sections 312g and 355 BGB do not apply.

2. No voluntary right of return for non-defective goods

BMB Rheinland GmbH does not grant a voluntary right of return, cancellation or refund for non-defective goods in B2B transactions, unless expressly agreed otherwise in writing. This applies in particular to customer-initiated cancellations, configuration changes, special orders (including the TAC XT model) and pallet or container shipments. Any exceptional return of non-defective goods requires prior written agreement and may be subject to a restocking and processing fee and to the return-shipping costs being borne by the Customer.

3. Statutory and contractual defect rights

Any statutory or contractually agreed rights of the Customer in case of verified defects remain unaffected. The Customer's rights in the event of defects are governed by the applicable statutory provisions and by Sections 6 and 7 of our General Terms and Conditions. In the event of a defect, BMB Rheinland GmbH shall, to the extent permitted by law, first be entitled to subsequent performance; the choice between repair and replacement delivery rests with BMB Rheinland GmbH.

4. Inspection and notice of defects (Section 377 HGB)

The Customer is obliged to inspect the goods without undue delay after delivery and to notify BMB Rheinland GmbH in writing or in text form, without undue delay, of any visible defects, incorrect deliveries or quantity deviations. Hidden defects must be notified in writing or in text form without undue delay after discovery. If the Customer fails to give timely notice, the goods shall be deemed approved in commercial transactions in accordance with Section 377 HGB, provided that the statutory requirements are met.

5. Transport damage

Externally visible transport damage should, where possible, be documented immediately upon delivery with the carrier (notation on the delivery slip, photographs of packaging and contents) and must be notified to BMB Rheinland GmbH in writing or in text form without undue delay. Documentation with the carrier does not replace the defect notice to BMB Rheinland GmbH.

6. Replacement delivery — configuration

In the context of a replacement delivery, BMB Rheinland GmbH shall as a rule supply an equivalent unit of the same TROTEC TAC model. If the identical model is not available, the replacement may, with the Customer's consent or where reasonable for the Customer, be made by a technically equivalent or higher-specification model from the TROTEC TAC range; no additional charge applies in such case. Any substitution will be documented on the delivery note.

7. Manufacturer warranty of TROTEC GmbH

Where a manufacturer warranty of TROTEC GmbH is provided for the supplied products, such warranty is an additional warranty of the manufacturer. It does not limit any statutory or contractual defect rights of the Customer against BMB Rheinland GmbH to the extent such rights are mandatory or have not been validly limited. Upon the Customer's request, BMB Rheinland GmbH coordinates the technical inspection, service handling and replacement-part or filter supply with TROTEC GmbH.

8. Exclusions

To the extent legally permissible, defect rights are excluded for damage caused by improper handling, unauthorised modifications, non-compliance with the operating manual, normal wear and tear (in particular filter end-of-life, marks from heavy mobile use), or use outside the specified operating envelope of the product. Filters and consumables once opened or installed are not taken back for hygienic reasons.

9. Procedure

  1. The Customer sends the defect notice, stating the order number, a short description and meaningful photographs, to commercial@bmbrheinlandgmbh.com.
  2. BMB Rheinland GmbH confirms receipt within two business days and informs the Customer of the next steps.
  3. For acknowledged hardware defects, BMB Rheinland GmbH organises the collection of the affected goods at its own cost.
  4. Replacement delivery is made in accordance with Section 6 above.

10. Direct contact with the manufacturer

The Customer is entitled to assert manufacturer-warranty claims directly against TROTEC GmbH:

TROTEC GmbH, Grebbener Straße 7, 52525 Heinsberg, Germany · Telephone +49 2452 962-400 · E-Mail info@trotec.de · Web www.trotec.com

11. Precedence of the Terms

This Refund and Defect Policy summarises the practice of BMB Rheinland GmbH and is contractually subordinate to the General Terms and Conditions. In the event of any conflict, the General Terms and Conditions and the applicable mandatory provisions of German law shall prevail.